Resort Entertainment Coordinator

Key Performance Areas: Facilitate and arrange kids and family entertainment games and activities To provide an excellent communication, relationship and service telephonically and hands on) to all guests (internal and external) in a professional manner M.C events Handle all guest related queries including information on promotions, functions, events, and general questions about the Resort Communicate all necessary and correct information in a professional manner Issue, receive, and maintain all pagers and other communication systems Write and communicate all complaints To be pro-active and use initiative with customer service and complaints Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area Responsible for and ensure a high level of personal service & be highly visible to guests & staff alike Responsible for and ensure that pleasant, friendly and helpful behaviour is maintained at all times Have a thorough knowledge of all facilities and services offered by the Resort To provide courteous and efficient service to all guests To maintain, at all times the highest standard of appearance and skills, according to Company Policy To ensure a professional image at all times To attend and be attentive to training as and when required To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures To communicate regarding your shift Up sell all Resort areas Collect Surveys from Guests regularly Promote brand to business, events, communities, schools, charity and other Set-up and lead entertainment events Strat plan new entertainment programmes Position Requirements: Experience in Theme Park, Cruise Liner, Children’s camps, Hotels and Resorts entertainment Leading kids and family games and activities Public speaking Audio visual Setting up entertainment programmes Crisis management Safety and security act (O.H.S.A) First Aid Person Requirements: Work against normal office hours Work on public holidays and weekends Work during high seasonal periods Work with multi-cultural staff Work with multi genders Flexibility Patience Qualifications: Matric or Grade 12 (Compulsory) Child minding (Advantage)

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