Junior Systems Administrator

🗏Job Type

Full Time

The Junior IT Support Engineer is responsible for providing first level technical assistance and support related to computer systems, hardware, or software. He/she responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.


Key Role and Responsibilities:
Technical Support

Respond to queries or questions logged to ticketing system

Install, maintain and support basic end-user systems and equipment

Maintenance

Check printer statuses and supervise vendor site visits

Organise and test meeting room infrastructure

Log tickets for shared office infrastructure issues

Be the point of contact for approved vendor installations or maintenance

Schedule regular vendor site visits

IT equipment asset management

Assign assets to users as per equipment guideline

Record asset assignment in ticketing system

Monitor equipment stock and notify team lead when a new order is required

Ticket Administration

Respond to tickets within agreed SLA

Provide detailed feedback and updates in the ticket and to the user

Close tickets once issue has been resolved

Personal

Learning new systems or technology

Personal development and performance discussions



Education and Experience:


6 Months experience in an IT support environment

A+, N+ (not required if incumbent has relevant experience)

Strong written and verbal communication skills

Customer oriented and service-focused



What you'll get from us:
A high growth company that is rapidly emerging as a leader in the South African Edtech space

Continuous training with opportunities for professional development

A deep commitment to fostering a great work-life balance

A huge support system

The opportunity to continue your own education: we pay for two continuing education GetSmarter short courses a year for every GetSmarter employee



Why It’s Great to Work at GetSmarter

GetSmarter offers a high-energy work environment that’s both challenging and fun. We work hard, but our office is a social place. We believe that a community of motivated, healthy and happy employees is key to a thriving team. This is why we place huge importance on the culture at GetSmarter and creating an environment that brings out the best in our team.


Benefits

GetSmarter offers a comprehensive benefits package:

Subsidised medical aid

Subsidised healthy meals and in-house canteen

Subsidised in-house biokineticist

Free gym

Generous paid leave policies

Free enrolment in two GetSmarter-powered online short courses annually

Continuous professional development through our Sales Training Academy

A complimentary caffeine kick every morning and afternoon, made by our in-house barista

Fun theme days and spontaneous activities planned by our culture squad


Apply Here http://bit.ly/2FKGWm3

Job id : , #75561, 71 views,

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