IT Support/Help Desk Coordinator

Job description
This position is primarily the coordination of the Technical Support desk.
Making sure tickets get responded to within the agreed time periods for each customer's service level agreement.
a lot of hands-on support work will also be required of you.
Overseeing our managed services platform/execute planned maintenance cycles
Customer site documentation, up-to-date paperwork and documentation of any changes
Auditing customer computers/pre-sales consulting
Communication between help desk, customers, management
Making sure the customer’s computers are running smoothly
Day-to-day admin and monitoring of network use
Installing new hardware (servers, workstations and peripherals.)
Provide remote and onsite support for customer’s computer systems
Installing and testing new software. / training customers on new systems
Setting up user accounts, permissions and passwords, (Active Directory)

Domain and email hosting support
Planning future improvements/suggesting IT solutions to business problems


Requirements
Experience in Solarwinds Managed Services platform (An advantage but training will be provided)
Experience in Solarwinds Managed Help Desk Manager (An advantage but training will be provided)
Experience in Active directory. User administration (setup and maintaining account)
Experience Managing Windows Server 2012 and above
Experience in MS Office Suite
Office 365 (highly advantageous)
Google Suite (highly advantageous)
Experience supporting users on all MS Windows Platform
Troubleshooting network connection and services that don't start
VOIP (advantageous but not essential)
CCTV (advantageous but not essential)
Microsoft Certifications (highly advantageous)


Apply Here HR
cv@thewindow.co.za

Job id : , #68900, 59 views,

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