eBanker-FNB

🗏Job Type

Full Time

about us
With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit. We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource. If you share our values of being: Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s EE Strategy.
purpose
To provide customers with appropriate self service solutions to maximize sales through the identification of cross-sell opportunities.
experience and qualifications
NQF 4 Qualification
1-2 years related experience. Preferred (Ideal) Qualification
Relevant NQF 5 qualification as prescribed by the Financial Services Board
Regulatory Exam qualification
An appropriate recognised business Diploma or Higher Certificate at
NQF level
FAIS - Yes
additional requirements
There are no additional requirements associated with this vacancy.

responsibilities
Use opportunities identified to increase market share
Ensure activities support cost containment and reduction
Connect with our customers by living up to our brand promise of “how can we help you?”, at all times. Treat customers as you would want to be treated
Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
Conduct myself in an ethical manner at all times
Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible
Adhere to the TCF (Treating Customers fairly) principles in all that you do
Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
Always comply with procedures and processes contained in the relevant business guidelines
Fulfilling transactions above the benchmark set and providing an exceptional customer experience
Demonstrates behaviour in support of the organizational values
Takes accountability for own performance, personal and career development
Contribute to the overall effectiveness and success of the team
Maintain an ability to adapt to ever changing business and customer needs
Anticipates, recognises and meets the needs of internal and external clients or customers (however these are defined in the role), taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships
Shows pride in the organisation's brand, services and products; always acts to preserve and enhance brand value and behaviour in a way that delivers the brand promise
Is a self-starter and originator who maintains high levels of activity and produces a consistently high quality output within agreed deadlines. Prompt and proactive in driving for success and sets demanding goals for self and others
Maintains social, ethical and organisational values, firmly adhering to codes of conduct and ethical principles
Motivated to ensure the highest standards of quality and productivity are consistently maintained
Achieves results by following rules and procedures
Remains level -headed in situations of stress or pressure and persists in pursuing goals despite obstacles and setbacks
Cuts to the core of issues and applies effective analysis, logic and creativity to identify and implement solutions
Managing the end to end operations process.


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Job id : , #72475, 1,183 views,