Customer Service Clerk

🗏Job Type

Full Time

Minimum Requirements:

2years freight industry experience in a similar role
Grade 12 or equivalent
Sound geographical knowledge of Southern Africa
Administration and organizational skills
Problem-solving
Reliable and trustworthy
Must be a team player and adapt to change easily
Freightware proficient is advantageous
Attention to detail and accuracy
Excellent communication skills (Proficient in English & Afrikaans)
Fully computer literate
Previous customer service experience

Key Performance Areas:

Resolving customer queries.
Booking and allocating collections
Book delivery appointments
Do rate quotations as and when required
Follow up with 3rd parties/agents on shipments
Notify customers of service delays
Tracking and Tracing of shipments
Liaise with other depots with regards to collections and deliveries
Liaising with management with regards to customer queries.\

Job id : , #77199, 928 views,

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