Customer Service Advisor Airline Industry

🗏Job Type

Full Time

Job Description

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. This is a permanent position and shift work will be required.

Key responsibilities

Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
Identify and understand customer needs in order to provide a consistently high quality service
Effectively promote the client’s products and enhance customer experience and loyalty
Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service
Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
Ensure action is taken to increase customer retention, loyalty and build a credible reputation
Operate customer related information systems (GDS) to the required standard maintaining accurate and secure records
Understand and adhere to the company and department standards, policies and procedures

Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informedSkills, experience and attributes
*

2 years experience in the travel, tourism or customer service industry
Grade 12 or equivalent
12 months travel and tourism training or relevant training essential
GDS training system, preferably Amadeus, Sabre & Galileo
Knowledge of airline industry with basic knowledge of fares and ticketing and intermediate knowledge of a GDS
Excellent understanding or experience of delivering great customer service to a customer
Above average computer literacy and excellent data capturing skills
Confidence and ability to articulate in a clear and concise manner
Excellent English verbal and written communication skills
High degree of patience and assertiveness with excellent rapport-building skills
Conflict resolution skills
Easily builds trust and credibility with customers
Remains focused in order to handle objections
Target-driven in order to achieve or exceed KPI’s
Customer focus and service orientation
The ability to work well under pressure
Job Type: Full-time

Job Type: Full-time

Experience:

customer service: 2 years (Required)
travel: 1 year (Required)
Education:

High School (matric) (Required)



Apply Here http://bit.ly/2rwACWJ

Job id : , #74516, 68 views,

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