Customer Processing Team Leader - Homechoice

Job Status: Active ✓

https://www.jobking.co.za/76515

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Job TypeFull Time
Websitehttp://bit.ly/2NHmvbq

HomeChoice is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations.

This role will be ideal for a candidate who can lead, guide, develop, support and manage a team of 12-15 customer support agents ensuring that key performance requirements are achieved and delivered in line with operational requirements, processes and systems.

Here’s what you can expect to be doing in the role

Revenue and efficiency
People management
Customer service
Motivation
Quality control and assurance
Administration and reporting

A little about who you are

Grade 12 / Matric or equivalent
MS Office (Word & Excel) at Intermediate level
2 Year leadership/supervisory experience
Quality Assurance management experience
Benefits

Flexible benefits to structure your own package

Creative agile work environment

Café and lounge area

Staff restaurant with a variety of healthy meal option

Job id : , #76515, 473 views,