Contact Centre Marketer

about us
WesBank, a division of FirstRand Bank Limited, is a leading Vehicle and Asset Finance bank and part of one of the largest financial services groups in Africa. WesBank has over 40 years experience in asset finance. We focus on providing secured instalment finance to retail, public sector and corporate markets, as well as related services such as insurance, fleet management and full maintenance rental. WesBank is the partner of choice for over 60 leading international brands in fields such as automotive original equipment manufacturers (OEMs), insurance providers and oil companies. We are a global company with successful operations throughout Africa as well as the UK.
purpose
The Contact Centre Marketer increases new business production by ensuring the speedy validation of income and the conversion of approved applications. The incumbent is responsible for offering service excellence to the independent F&Is;and guiding them on the latest electronic offerings, compliance and governance.
experience and qualifications
Minimum Qualification - BComm degree in Business Management or Marketing
Preferred Qualification - Honours degree in Business Management or Marketing
Experience - Six to twelve months experience in a contact centre aenvironment An understanding of motor processes and procedures Sales experience is advantageous

additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check. All appointments will be made in line with WesBank’s EE Strategy
responsibilities
Optimises work through the application of learning experiences
Ensures operational excellence through the delivery of work processes according to defined quality standards

Drives efficiencies through the optimal use of automated processes and systems
Adheres to compliance and internal motor governance processes
Delivers on service targets to increase business production
Delivers customer service through adherence to quality service standards
Contributes to cost efficiencies
Engages in activities for own development
Contributes to teamwork


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Job id : , #68909, 92 views,

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