Contact Centre Agent (PSD)

🗏Job Type

Full Time

Key Responsibility Areas


First line contact to commercial customers for all request / query types;
Basic product support (software related) to commercial customers;
Trouble shooting reported faults and case management(CRM + MSE)
1ST Line desktop IT support to internal customers

Job Requirements:

Educational Requirements & experience needed


Matric;

Vehicle Tracking knowledge
IT Helpdesk experience will be an advantage
Further training will be provided
Call centre related certification will be an advantage

Essentials

Advantageous


2 year Tracking call center/Bureau experience;
Computer literate
Microsoft Office tools (Outlook & Excel)
Internet search & navigation (IE & Chrome/Firefox)
A+/N+ Qualification or similar

Experience pertaining to Netstar fleet management tracking systems and software
Competency / experience in Microsoft Dynamics CRM;
Competency / experience in MSE

Apply Here http://bit.ly/2swyQ8J

Job id : , #75715, 38 views,

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