CALL CENTRE OPERATOR: TECHNICAL SUPPORT SERVICES

TPW 2018-170


SALARY : R163 563 per annum (Level 05)
CENTRE : Department of Transport and Public Works, Western Cape Government
REQUIREMENTS : Grade 12 (Senior Certificate or equivalent qualification). Recommendations:

Proven knowledge and relevant experience in the I.M.S (Issue Management
System). Competencies: Ability to classify the building maintenance complaints
per class of works; Ability to manage complaints of various client departments;
Proven computer literacy; Communication (written and verbal) skills in at least two
of the three official languages of the Western Cape; Technical ability to distinguish
between different trades; Ability to register and assign complaints on the I.M.S.

DUTIES : Effective and efficiently record all complaints received on I.M.S; Ensure

authenticity of complaints and assign correctly on the I.M.S; Render professional
correspondence service to clients and provide referencing; Compile reports of
issue management system for the multi-disciplinary teams; Handle all
administrative functions related to the post.

ENQUIRIES : Mr A February at (021) 483 2489
APPLICATIONS : Only applications submitted online will be accepted. To apply submit your

application online only: https://westerncapegov.erecruit.co

Job id : , #68678, 297 views,

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