Call Centre Coach

🗏Job Type

Full Time

Remuneration: negotiable Market related
Location: Johannesburg
Type: Permanent


Job description
We’re looking for….

A highly energetic, outgoing, bubbly, confident and passionate Call Centre Coach who loves to teach and guide people and is determined to solve all training needs.

Who are you?

You are someone who has great communication skills

You are approachable, and people find it easy to relate to you

You are someone you can easily lead a team of agents and gets on well with all levels of people.

You are someone who provides guidance, instruction, direction and leadership effectively

You are someone who motivates your team and ensures that they reach all there set targets

You are a powerful and passionate Call Centre Coach that can speak a variety of South African languages.


What’s the role?

You will be responsible for:
Product Training and Testing
Goal Setting Session
Sales Coaching
Script Training
Role Plays
Live & recorded call vetting
One on One Coaching and Group Coaching
Following up coaching and doing feedback reports
Mentorship programmes.
Existing agent bad performer process
Continuous scripting vetting


Requirements
Boxes to tick…
Matric
1 Year Sales coaching in a call centre environment

Your someone who…

Initiative
Self-driven
Positive and energetic
Structured and detail orientated
Able to multi-task
Relationship building
Proactive – capable of identifying and initiating change
Responsive
Focus on implementation and delivery
Attention to detail
Approachable
Able to work under pressure


Apply Here http://bit.ly/2LJl3Tx

Job id : , #71552, 43 views,

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