Call Centre Agent | Car Hire Brokers | Bruma, Jhb

🗏Job Type

Full Time

Job Description Are you a young and vibrant individual with strong customer service and telephonic sales skills looking for a great career building opportunity? Are you passionate about customers but yet seek a role with diversity? Then this position at Car Hire Brokers Contact Centre in Bruma as a Call Centre Agent would be the ideal stepping stone in your career.
Position Overview To identify the needs of the customers, match and exceed their needs and expectations with our service offering. Achieve service delivery and sales targets; maintain business growth through professional interactions and effective service delivery to booking agents, customers and other stakeholders.

Specific Role Responsibilities
Job Outputs
• Process car rental bookings.
• Process quotations
• General information distribution.
• Provide excellent customer service.
• After sales service
• Query resolution
• Record keeping
• Liaise with internal departments

Qualifications and Experience
Minimum Experience:
• 2 years Customer Service/Call Centre Experience

Minimum Qualification:
• Grade 12

Skills and Personal Attributes
Competencies:
• Exceptional communication skills (verbal and written), particularly telephonic skills.
• Listening skills
• Rapport-building skills
• Call Centre operating skills, including ability to effectively do a needs analysis with customers.
• Customer Service
• Selling skills
• Disciplined and compliant to rules and procedures
• Adaptability; a fast learner and shows positive response to change.
• Attention to detail, accurate.
• Persuasion
• Time management
• Able to display tolerance in challenging situations.

Personal Attributes:
• Customer centric
• Consistent, particularly in the application of skills, knowledge, attitude & talents
• Target orientated
• Patient
• Team player
• Observant
• Resilient: must be able to work under constant measurement and pressure.
• Positive
• Integrity
• Self-motivated
• Self-confident


Apply Here http://bit.ly/2rsZ23f

Job id : , #75368, 77 views,

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