Administrative Assistant for Support Team

🗏Job Type

Full Time

Overview:

A software development company is seeking an Administrative Assistant for their Software Support Team. This is a 6-month contract. The ideal candidate will be detail orientated, preferable with some previous experience in customer support administration. Any logistics, import/export clearing and International Supply Chain experience will be advantageous but is not essential.

Main Tasks and Responsibilities:

Daily logging and updating of support requests on company’s in-house call tracking software.
Ensuring support calls are updated with latest status/ information from client interactions.
Updating of external client call tracking systems.
Monitoring of high priority calls and engagement with Support Co-ordinators to ensure that SLAs are being managed.
Communication with clients around support call statuses
Assisting the Support Manager with certain administrative tasks.
Education and Experience:

Matric
Experience with Microsoft Office (Outlook, Excel, Word)
Support desk experience would be advantageous
Courses involving Import/Export Clearing (advantageous)
Key Competencies:

Detail orientated
Customer service oriented
Good oral and written communication skills
Basic computer skills
Comfortable with standard office software (email, spreadsheets, documents)
Ability to maintain positive and professional attitude with clients
Consistently punctual and reliable

Job id : , #76823, 321 views,

« Ward AdministratorReceptionist/Switchboard Operator »