Academic Operation Coordinator

Academic Operations Co-ordinator (Sandton Campus)

Direct Reporting Line:
Vice Principal Operations

Academic Operational Management:

Manages data on retention statistics system
Manages the academic delivery of designated programmes
Ensures timely preparation of assessments
Compiles and manages timetables according to programme criteria
Manages the compilation and distribution of all academic reports
Verifies all marks and prepares moderation
Manages the on and off site storage process of academic material

Manages the ordering and distribution of material
Compiles the graduation lists for particular programmes per campus
Customer Service:

Manages student academic orientation
Meets project deadlines
Addresses all student queries for both current and past students
Addresses parent/account payer queries/ complaints by investigating and resolving the matter
Addresses all lecturer queries
Liaises with external institutions
Calls students to determine retention
Confirms qualifications
Writes letters of conduct
Integrated Student Support:

Identifies at risk students
Contacts students and parents to follow up on all reported and solved cases
Liaises with student support department
Academic Operations Administrator Supervision:

Trains and supervises Academic Operations Administrators and their mandate
Monitors the processing of assessments by AOAs
Oversees that AOAs are adhering to processes and systems
Monitors the capturing and processing of results and attendance
Lecturer Supervision:

Sources experienced lecturers who are specialised in their specific fields
Prepares contracts for Independent Contractors
Manages lecturers and addressed lecturer queries
Reviews lecturer performance throughout the year
Manages the lecturer briefings and budget
Competencies:

Interpersonal and communications skills
Problem solving skills
Best suited to a friendly, organised person who works accurately and is able to handle pressure
Coaching and mentoring skills
Time management skills
Education:

Minimum of a National Diploma or Bachelors Degree.
Postgraduate qualification advantageous
Work Experience:

Minimum of 3 years work experience in administration, 2 years in project or operational management.
Minimum of 2 years in a supervisory role and 3 years experience in customer service
To Apply please fill out the below form

https://goo.gl/forms/HGIn3xPSNzGYFcBB2

Job Type: Full-time

Experience:

customer service: 3 years
Project Management or operations management: 2 years
administration: 3 years

Job id : , #68675, 44 views,

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